Software Maintenance & Support
Proactive 24/7 software maintenance, rapid critical incident response, zero-day CVE security patching, automated database tuning, and guaranteed 99.99% operational uptime SLAs.
Pricing
Indicative pricing — use the calculator to build a full estimate.
Proactive SLA Retainer
Essential maintenance package for production applications requiring 24/7 monitoring and security updates.
$1,999
per month · per month
- 24/7 Real-Time Sentry & Uptime Telemetry Monitoring
- Guaranteed 4-Hour Critical Incident Response SLA
- Monthly Third-Party Dependency & CVE Security Patches
- Automated Daily Encrypted Cloud Database Backups
- Monthly Database Query & Cache Performance Tuning
- Monthly Executive Uptime & System Health Report
- 8 Dedicated Developer Feature Iteration Hours / Mo
- Dedicated Sub-1-Hour Emergency Incident Hotline
Enterprise Dedicated SLA
Comprehensive maintenance for revenue-generating systems requiring sub-1-hour response and 20 developer hours.
$3,999
per month · per month
- Everything in Proactive SLA Retainer
- Guaranteed Sub-1-Hour Critical Incident Response SLA
- 20 Dedicated Developer Feature Iteration Hours / Mo
- 24/7 On-Call Senior Engineering Escalation Hotline
- Automated Monthly Disaster Recovery Backup Restore Drills
- Monthly Cloud Infrastructure Cost Optimization Tuning
- Dedicated Private Slack / Teams Support Channel
- Quarterly Security Penetration Testing
Mission-Critical 24/7 Hypercare
For high-volume enterprise platforms requiring dedicated senior engineering teams, sub-15-min SLAs, and 45 dev hours.
$7,499
per month · per month
- Guaranteed Sub-15-Minute Critical Incident Response SLA
- 45 Dedicated Senior Engineering Hours / Mo Included
- Dedicated Senior SRE & Lead Full-Stack Architect
- Continuous Chaos Engineering & Cluster Resilience Audits
- Quarterly DAST & Penetration Security Vulnerability Scans
- Multi-Region High Availability Disaster Recovery Testing
- Weekly Technical Review & Strategic Roadmap Planning
- 99.99% Operational System Uptime SLA Guarantee
What’s included
24/7 Real-Time Sentry & Datadog Monitoring
Continuous server telemetry with instant alerting to on-call engineering leads for any anomaly or crash.
Guaranteed Rapid-Response Incident SLAs
Legally binding service level agreements ensuring sub-1-hour response times for mission-critical outages.
Proactive CVE & Security Patching
Weekly dependency vulnerability audits and rapid hotfix deployment for zero-day security threats.
Automated Daily Backups & Disaster Drills
Encrypted cloud database backups with automated monthly restoration drills verifying zero data loss.
Continuous Query & Performance Tuning
Regular database query optimization, Redis cache tuning, and memory leak elimination for high speed.
Third-Party API & SDK Version Upgrades
Maintaining compatibility with Stripe, OpenAI, Google Maps, Apple/Google OS updates, and cloud SDKs.
Dedicated Monthly Engineering Hours
Included monthly developer hours for feature requests, UI enhancements, and operational tweaks.
Monthly Executive Health & Analytics Reports
Comprehensive monthly reports summarizing system uptime, error rates, cloud costs, and completed tasks.
How we work
Infrastructure & Telemetry Onboarding
We connect Datadog, Sentry, and cloud telemetry monitors to audit system health and configure incident escalation channels.
Security Vulnerability & Dependency Audit
We audit existing dependencies, apply pending security CVE patches, and configure automated vulnerability scanners.
Database Backup & Disaster Recovery Verification
We test automated database backup pipelines, configure multi-region snapshots, and execute mock restore drills.
24/7 Automated Monitoring & Incident Escalation
We activate 24/7 synthetic monitors, error rate thresholds, and on-call engineer paging protocols (PagerDuty).
Proactive Monthly Maintenance Sprints
We perform scheduled monthly dependency upgrades, framework patches, database vacuuming, and performance tuning.
Dedicated Feature Iteration & Bug Fixes
We utilize your retainer allocated development hours to build requested minor features and optimize workflows.
Cloud Cost Optimization & Right-Sizing
We audit AWS/GCP/Azure resource consumption, remove unused resources, and tune instances to lower monthly cloud bills.
Monthly Executive Review & Health Reporting
We deliver an executive summary report detailing uptime statistics, security posture, resolved tickets, and upcoming priorities.